Information for Tenants
We at Jersey Cape Realty want your stay in beautiful Cape May to be great from start to finish. Our experienced rental agents can assist in finding the perfect vacation property to meet the needs of your family and friends. We have compiled a bit of information that you may find helpful. If you have any further questions at all, don’t hesitate to call one of our rental team members!
OFFICE LOCATION: Jersey Cape Realty is located at 739 Washington Street, Cape May, NJ 08204. 609-884-5800. Parking lot is located behind the building on Osborne Street.
CHECK-IN: Keys are available for pick-up at Jersey Cape Realty on the day of check-in, Monday through Saturday, between the hours of 2:00 p.m. and 5:00 p.m. Sunday check-in is available between 2:00 p.m. and 3:00 p.m. If your arrival will be after the allotted check-in time, please notify the office to make arrangements to pick up the keys after hours. No keys may be picked up before 2:00 p.m. to allow sufficient time for the property to be cleaned, any repairs made, or property showings between tenants. No exceptions.
CHECK OUT: Keys must be returned to Jersey Cape Realty before 10:00 a.m. on the day of check out. There is a $25.00 service charge for lost keys.
GUEST COOPERATION: We rely on guest cooperation to make your stay enjoyable not only for yourself but for all tenants. Please treat your home away from home as you do your own by keeping it clean during your stay. To ensure the return of your security deposit, the tenant is required to: keep and maintain in good repair the furniture and fixtures; to leave property in a clean and orderly condition including the following: washing all dishes, silverware, pots and pans, wiping down counters and stove, cleaning out refrigerator entirely, making beds, vacuuming all carpets, mopping all floors not carpeted, cleaning bathrooms and cleaning grill, if provided. Tenant must also abide by all local ordinances including recycling. Tenant will separate and place trash and recyclables in their proper containers and place on the curb at the scheduled collection times. Failure to abide with the above will result in a deduction from the security deposit.
SECURITY DEPOSIT: The security deposit may be held for up to 30 days. They are generally returned within 10 – 14 days. Should there be any issues regarding the security deposit, the property owner will notify the tenant in writing within 7 days from the check out date.
HELPFUL INFO AND FAQ
BEACH TAGS: Required for all persons 12 years of age and over on all city beaches from 10 am – 5:30 pm at all times beaches are open or when lifeguards are on duty. They may be purchased at City Hall, 643 Washington St., Cape May, or at the entrances to all the beaches. Cost: Seasonal $25; Weekly (Sat.- Sat.) $13; Three Day $10; Daily $5.
CANADIAN TENANTS and VISITORS OUTSIDE THE US: Payment must be in the form of a Worldwide United States Dollars Draft or Bank Draft payable in United States dollars and payable through a United States bank.
CANCELLATION POLICY: Tenants who must cancel a confirmed reservation for any reason must notify Jersey Cape Realty in writing stating the reason for cancellation. Any money paid (except the security deposit) will be forfeited unless the cancelled time period can be re-rented. A cancellation fee of 10% will be applied to all cancellations.
CONSTRUCTION: Occasionally there is construction or remodeling taking place in the neighborhoods throughout town. While Jersey Cape Realty does not want the enjoyment of your vacation diminished in any way, we have no control over private homeowner’s decisions and, therefore, cannot be held responsible or offer any type of refund for any inconvenience that may occur.
EQUIPMENT AND MAINTENANCE PROBLEMS: Any major appliance or air conditioning problem should be reported immediately. Every effort will be made to resolve the problem in a timely manner. We have no control over the availability of service vendors consequently the repair may not be completed during your stay. No compensation can be offered for guest inconvenience.
FUTURE RESERVATIONS: You have first preference in reserving the same property for the same week the following year. There will be a reservation form in your rental check-in bag. If this is not returned at check-out the week becomes available on a first-come-first-served basis.
LINEN SERVICE: Don’t feel like packing all those sheets and towels? We can refer you to several reliable linen rental services. Just order what you need and your linens will be waiting at the property upon your arrival.
LOST AND FOUND: Jersey Cape Realty is not responsible for any items left in your rental unit. Please report any missing item immediately. If located, it will be returned for a $25 service fee and the cost of postage.
OFF-SEASON RENTALS: Many of our properties are available during the off-season for full or partial week rentals. Please contact Jersey Cape Realty for rates if not posted on the website.
PAYMENTS: All payments must be made in a timely manner according to the terms of the lease. All payments must be received no later than 30 days prior to the check-in date. Any payments received after that date must be in bank guaranteed funds such as a certified check, bank draft or money order. Jersey Cape Realty does not accept credit cards.
PET FRIENDLY: Jersey Cape Realty offers many pet friendly properties. We expect tenants to be responsible for their pet’s activities and well-being. That includes picking up and properly disposing of waste, keeping pets off all furniture, crating pets if they must be left alone and leashed while walking. All pets must be current with vaccinations and on flea prevention programs. There is a non-refundable pet fee that varies with each property. ANY TENANT OR VISITOR BRINGING A PET WITHOUT PERMISSION AS INDICATED ON THE LEASE IS CAUSE FOR IMMEDIATE EVICTION.
REFRIGERATOR: A common complaint is that the refrigerator is not working or cooling sufficiently. This is usually due to loading the refrigerator with food upon arrival. Do not turn the thermostat to the coldest setting but keep it at a middle range setting. Allow it to recover for the next 12 – 24 hours and open the door as little as possible.
RETURNED CHECKS: There will be a $25 fee for any check returned by the bank for any reason. The check will not be resubmitted and must be replaced immediately with a cash equivalent payment such as a money order or bank draft.
TELEPHONES: Not all rental properties have phones. In those units that do provide phones the owner may opt to wait until the phone bill is received to check for long distance calls that may have been made during a tenant’s stay.
TELEVISIONS AND ELECTRONICS: Please report any TV, VCR or DVD that is not operating. No refunds will be given for any TV, VCR or DVD player that is not operating or out for repair.
TRASH AND RECYCLING: Cape May and surrounding communities participate in recycling and enforce the laws pertaining to such. Trash should be bagged and placed in the marked trash receptacle. Paper, cans, plastic and glass should be sorted, but not bagged, and placed in the appropriately marked container. Trash and recyclables should be placed at the curb the night before the designated pick-up day. If this is not posted in the unit, call the realty office for the proper pick-up day. Pick-up days generally fall during the week, therefore, you will be putting out trash from the previous tenant and the next guest will be responsible for putting out your trash. Failure to separate trash and recyclables or put it out for pick-up will result in a deduction from the security deposit.
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